“The bulk never matches the sample.”
Gold-seal sign-off, or we don’t cut
Nothing enters bulk until you have physically approved a pre-production sample sealed against your tech pack. Three identical gold seals are made — one to you, one to the QA floor, one to the cutting room. Every inline check is measured against that seal, not against a memory of it.
PP SAMPLE + SEALED SPEC SHEET BEFORE EVERY CUT
“They’ll miss my delivery window and tell me late.”
A shared T&A calendar and a Friday WIP report
You get a time-and-action calendar at order confirmation with every milestone dated — fabric in-house, cutting, sewing start, finishing, inspection, ex-factory. Every Friday you receive a written WIP report with photographs against those dates. If a date is going to slip, you hear it from us at least 14 days out with a recovery plan.
WEEKLY WIP REPORT · 14-DAY EARLY WARNING COMMITMENT
“Is this a real factory, or a trader who’ll disappear?”
Full facility disclosure, before you place a rupee
We disclose every unit that will touch your order — name, address, headcount and audit status — and we do not sub-contract to an undisclosed facility under any circumstance. Book a live video walkthrough of the floor, or visit unannounced during working hours. Both are welcome.
NAMED UNITS · LIVE FLOOR WALKTHROUGH ON REQUEST
“Will this pass my compliance and customs team?”
Audit-ready documentation as standard
Social audit reports, OEKO-TEX and GOTS scope certificates, test reports, cotton traceability documentation for UFLPA, FTC-compliant care and fibre labelling, and a complete export document set — commercial invoice, packing list, B/L, certificate of origin — issued without you having to chase.
UFLPA TRACEABILITY · SMETA REPORTS · FULL DOC SET
“They’ll copy my design and sell it to my competitor.”
NDA first. Your design stays yours.
A mutual NDA is signed before you send a single sketch. Contractually, every pattern, print, trim and block developed for you is your exclusive property — we will not offer it, or a close derivative of it, to another buyer. Your artwork files stay on a restricted-access drive limited to your named team.
MUTUAL NDA · WRITTEN EXCLUSIVITY ON DEVELOPED STYLES
“Emails go into a black hole for a week.”
One named merchandiser. 24-hour written reply.
You are assigned a merchandiser by name, with a backup, both reachable on email, WhatsApp and video call. Every enquiry gets a written reply inside 24 business hours — even if the reply is “we are still checking, here is when you’ll have the answer.” Our team works a daily overlap window with US Pacific and Central European time.
24-HOUR REPLY SLA · NAMED CONTACT + BACKUP